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Evolution of Salesforce’s AI Revolution

Salesforce, a trailblazer in the technology industry, has set the stage for a new era of artificial intelligence (AI) with the introduction of Salesforce AI. With a decade-long commitment to AI innovation, Salesforce has established itself as a driving force in harnessing ...

6 Signs Your Technology is Holding You Back

8 Benefits of Outsourced IT

Finding the Right IT Partner

Midsized organizations across the US face the challenge of integrating enterprise-level technology solutions to maintain a competitive edge. As these businesses recognize the complexity and costliness of managing and optimizing technological infrastructure, the role of a ...

The Role of a Project Manager in Cloud Migration Success

Cloud migration is essential for businesses. It helps them take advantage of the scalability, flexibility, and cost-efficiency of cloud computing. However, the complexity and challenges involved in migrating to the cloud necessitate a well-structured and carefully executed ...

Unlocking Success with Salesforce Sales Cloud

Managing leads and opportunities in the pipeline is a crucial aspect of the financial services industry. However, banks often encounter challenges such as the lack of a comprehensive 360-degree view of their customers, inadequate processes for managing client relationships, ...

Virtual Onboarding: The Device Onboarding Process & Access Management

Remote work is becoming a permanent function in the working world. It comes with a work-life balance for employees and a wider talent pool for employers that has attracted many businesses to adopt a full or hybrid work-from-home framework. With all the benefits come ...

Transforming Insurance with Salesforce Marketing Cloud

In today's technology-centered environment, it's essential to have a robust and efficient marketing strategy to stay ahead of the curve. Insurance carriers are no exception to this rule. To reduce costs and consolidate services, Ascend was approached by Salesforce to assist ...

Salesforce Connections 2023 Insights

Trailblazers gathered in Chicago for Salesforce’s summer event, Connections. Ascend Technologies was front row. Let’s highlight CNX23 in just 3 minutes! Salesforce Connections brought together marketers and customer-obsessed innovators for two full days of innovation and ...

Digital-First Banking Built with Automation

As digital-first customers demand more from their financial institutions, banks recognize that being all things to all users is impossible. In fact, 78% of banking customers initiate relationships on a website or app, driving the need for more banking automation. From ...

Service Desk Support - Creating the Optimal User Experience

In today's digital landscape, businesses rely heavily on their IT service desk to provide timely and reliable assistance to users. An IT service desk serves as a central point of contact for users' IT-related needs and issues. It acts as a dedicated support function that ...

Salesforce Optimization: Improving Manufacturing Processes

In today's dynamic business landscape, countless companies are unknowingly leaving a goldmine of untapped potential within their Salesforce platforms. Is your organization one of them? Imagine the possibilities and growth opportunities awaiting you once you harness the full ...

Onsite Vs. Offsite Data Back-Ups: Know the Difference

Every organization must have a backup to recover their data in case of a data loss. No one is safe from the risk of data loss, big or small; they are all susceptible to data loss. You can be the victim of data loss resulting from malicious cybercrimes, human error, and ...

What are the Security Risks of a Cloud Migration?

Cloud migration offers numerous benefits for all kinds of businesses. Migration enables company associates to work outside the office, which is increasingly essential in today's work environment. It's also cost-effective, allowing companies to choose from a software suite ...

Everything You Need to Know About Incident Response Plans

Security platforms often focus on protecting organizations from the threats of cyberspace. These threats include phishing campaigns, malware, network infiltration, and ransomware deployments. Organizations must create an Incident Response Plan (IRP) to manage their response ...