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Service Desk Support - Creating the Optimal User Experience

In today's digital landscape, businesses rely heavily on their IT service desk to provide timely and reliable assistance to users. An IT service desk serves as a central point of contact for users' IT-related needs and issues. It acts as a dedicated support function that ...

Client Success: Improving Manufacturing Processes with Salesforce Optimization

In today's dynamic business landscape, countless companies are unknowingly leaving a goldmine of untapped potential within their Salesforce platforms. Is your organization one of them? Imagine the possibilities and growth opportunities awaiting you once you harness the full ...

Onsite Vs. Offsite Data Back-Ups: Know the Difference

Every organization must have a backup to recover their data in case of a data loss. No one is safe from the risk of data loss, big or small; they are all susceptible to data loss. You can be the victim of data loss resulting from malicious cybercrimes, human error, and ...

What are the Security Risks of a Cloud Migration?

Cloud migration offers numerous benefits for all kinds of businesses. Migration enables company associates to work outside the office, which is increasingly essential in today's work environment. It's also cost-effective, allowing companies to choose from a software suite ...

Everything You Need to Know About Incident Response Plans

Security platforms often focus on protecting organizations from the threats of cyberspace. These threats include phishing campaigns, malware, network infiltration, and ransomware deployments. Organizations must create an Incident Response Plan (IRP) to manage their response ...

Unlocking the Power of a Hybrid Cloud Environment

Organizations are beginning to recognize the potential of cloud computing, and hybrid cloud strategies have become an effective tool for optimizing their IT infrastructure. By combining the benefits of public and private clouds, a hybrid cloud approach offers modern ...

6 Benefits of Salesforce Financial Services Cloud

Are you looking for a powerful platform that can help you enhance your customer experience, streamline your processes, and gain insights into your business operations? Look no further than Salesforce Financial Services Cloud. Designed for businesses of all sizes and ...

Cybersecurity in 2023: Average Cost of Data Breaches to Reach $5 Million

In 2022, the average cost of a data breach reached $4.4 million, a 13% increase since 2020. Based on the end of 2022, the average cost is expected to reach $5 million per incident in 2023. It is the role of IT consulting professionals to help businesses evaluate their own ...

Performing a Cloud Cost Optimization Assessment

In today's increasingly competitive business landscape, cost optimization has become an essential aspect of managing cloud environments effectively. Cloud cost optimization is a concept that has already been the focus of some organizations over the years and is gaining in ...

6 Critical Information Security Elements for Community Banks

An information security policy is a set of rules that ensures data security by regulating domain and network usage. This policy should protect not only the organization's data but the customers’ data as well. In this article, we’ll outline critical elements that a community ...

How to Simplify Salesforce Validation Rules

Creating efficient formulas can be an effective way to customize your Salesforce org. If you’re an expert in the field, you know that sometimes getting the formula right is the easy part. The challenge, however, can be found months down the road when you’re trying to ...

The 8 Most Common Cybersecurity Attacks to Be Aware of

A cyberattack is any malicious attempt by an individual or a group to gain unauthorized access to a computer system or network. Usually, cyberattacks aim to disrupt, destroy or alter the victims' system or network. Cybercriminals also steal, expose, or destroy private data ...

4 security risks of Mergers & Acquisitions

Mergers and acquisitions (M&As) are significant achievements for am organization. Despite the desire to celebrate your accomplishments, you must also make sure that you take extra steps to ensure your cybersecurity during M&As. Your organization is exposed to ...

In-House, Outsourced, and Hybrid IT Solutions

When evaluating IT responsibilities for in-house and outsourced IT functions, there are benefits to both scenarios, and the right decision will be unique to each organization. The main benefit of having internal IT services is that your own employees understand and support ...

Two Quick Tips for Better Salesforce Validation Rules

Validation rules are an important tool in a Salesforce admin’s toolbox to help ensure your precious data stays as clean as possible. Validation rules can be difficult to wrap your head around, but this article provides some tips that may make using this important ...