Delivering exceptional service is a top priority for financial institutions, especially in a member-owned model. For one national provider supporting community banks and credit unions across the U.S., outdated support channels were making it difficult to respond quickly and ...
A leading wealth management firm has spent decades helping private clients and institutions achieve their long-term financial goals. With a focus on lifetime asset management, they offer customized portfolio management services, including pension, corporate, and foundation ...
In the pursuit of sustainability, efficiency matters as much as innovation. Our client, a leader in the renewable fuels industry, is committed to creating solutions that reduce carbon intensity in transportation and beyond. However, their growth ambitions were being ...
Managing complex projects across multiple departments can often feel like trying to juggle without a safety net. For one engineering and manufacturing organization specializing in designing and building custom equipment for the seed research industry, the challenges of ...
This is one of those case studies that gives you goosebumps thinking about the current state of cybersecurity in the healthcare industry. For example, a medical laser being infected by malware. Read on for the details.
Providing exceptional customer service is vital for the retail grocery industry, where timely support and seamless interactions can make or break customer loyalty. A leading retail grocery chain partnered with Ascend Technologies to address critical challenges in its ...
For FinTech companies managing high-stakes mortgage and lending data, access to accurate, comprehensive customer insights is essential. Our client, a leading provider of cloud-based lending and mortgage servicing solutions, manages over $2 trillion in mortgages on their ...
Navigating the road to success requires more than just speed—it demands precision and agility. For an industry leader in developing and marketing vehicle service contracts, managing complex sales processes and tracking performance was becoming a challenging ride. Despite ...
On July 19, 2024, a faulty update to CrowdStrike's Falcon Sensor security software caused widespread global system crashes on Windows computers. This event is now the largest IT outage to date, as noted by the New York Times. Despite the scale of the incident, the ...
For over four decades, a Maryland-based RV dealer has been a trusted name in the camping community, helping over 34,000 families find their perfect RV. However, as their business grew, so did the complexity of managing their inventory and sales processes. Partnering with ...
Maintaining consistent data and efficient processes is crucial for growth and success in the financial services space. Our client, a privately owned insurance carrier offering life insurance, annuity, retirement-planning, and portfolio-management solutions, faced ...
Delivering exceptional customer service is critical for manufacturers across the globe. At Ascend Technologies, we specialize in helping these organizations elevate their customer service functions using Salesforce Service Cloud. Today, we're excited to share the success ...
Ascend Technologies is more than just an IT solutions provider; we're dedicated partners committed to our clients' success. Recently, we had the privilege to significantly improve the IT infrastructure of a struggling health clinic, showcasing our commitment to making a ...
At Ascend Technologies, we're thrilled to spotlight the success story of a transportation company specializing in final-mile delivery logistics solutions. Partnering together, we enabled a direct line of communication between our client and their customers.
Real incidents provide the hardest and most valuable lessons. Imagine a regular workday transformed instantly into a battleground against invisible digital adversaries. This isn't a scene from a spy thriller; it's a real-life scenario that unfolded within a corporate ...
