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4 Myths About Outsourced IT

Outsourcing IT services have become increasingly popular for businesses looking to optimize their technological infrastructure and streamline operations. However, along with the growing popularity, various myths have emerged surrounding outsourced IT.

So let's debunk four common outsourced IT myths and shed light on the realities of partnering with an IT service provider, also known as a Managed...

Posted on July 18, 2023

Tagged IT Strategy

Evolution of Salesforce’s AI Revolution

Salesforce, a trailblazer in the technology industry, has set the stage for a new era of artificial intelligence (AI) with the introduction of Salesforce AI. With a decade-long commitment to AI innovation, Salesforce has established itself as a driving force in harnessing AI's transformative power. The announcement marks a significant milestone, propelling businesses into a future where AI...

Posted on July 13, 2023

6 Signs Your Technology is Holding You Back

Posted on July 13, 2023

Tagged IT Strategy

8 Benefits of Outsourced IT

Posted on July 13, 2023

Tagged IT Strategy

The Role of a Project Manager in Cloud Migration Success

Cloud migration is essential for businesses. It helps them take advantage of the scalability, flexibility, and cost-efficiency of cloud computing. However, the complexity and challenges involved in migrating to the cloud necessitate a well-structured and carefully executed approach. This is where the role of a project manager becomes indispensable.

A skilled project manager brings expertise in...

Posted on July 10, 2023

Unlocking Success with Salesforce Sales Cloud

Managing leads and opportunities in the pipeline is a crucial aspect of the financial services industry. However, banks often encounter challenges such as the lack of a comprehensive 360-degree view of their customers, inadequate processes for managing client relationships, and limited actionable data. These hurdles can impede informed decision-making and hinder the bank's ability to thrive in a...

Posted on June 22, 2023

Virtual Onboarding: The Device Onboarding Process & Access Management

Remote work is becoming a permanent function in the working world. It comes with a work-life balance for employees and a wider talent pool for employers that has attracted many businesses to adopt a full or hybrid work-from-home framework.

With all the benefits come challenges like the major impact it has on onboarding new employees as your organization grows and changes. The new employee...

Posted on June 20, 2023

Transforming Insurance with Salesforce Marketing Cloud

In today's technology-centered environment, it's essential to have a robust and efficient marketing strategy to stay ahead of the curve. Insurance carriers are no exception to this rule. To reduce costs and consolidate services, Ascend was approached by Salesforce to assist an insurance carrier seeking to transition from Pardot and Sales Cloud to Salesforce Marketing Cloud.

Recognizing the need...

Posted on June 15, 2023

Salesforce Connections 2023 Insights

Trailblazers gathered in Chicago for Salesforce’s summer event, Connections. Ascend Technologies was front row. Let’s highlight CNX23 in just 3 minutes!

Salesforce Connections brought together marketers and customer-obsessed innovators for two full days of innovation and inspiration. This year at CNX23, Salesforce unveiled two generative AI solutions, Marketing GPT, and Commerce GPT (GPT stands...

Posted on June 13, 2023

Digital-First Banking Built with Automation

As digital-first customers demand more from their financial institutions, banks recognize that being all things to all users is impossible. In fact, 78% of banking customers initiate relationships on a website or app, driving the need for more banking automation. From personalized financial recommendations to instant customer support, evolving expectations are forcing banks and lenders to pivot...

Posted on June 12, 2023

Service Desk Support - Creating the Optimal User Experience

In today's digital landscape, businesses rely heavily on their IT service desk to provide timely and reliable assistance to users. An IT service desk serves as a central point of contact for users' IT-related needs and issues. It acts as a dedicated support function that provides assistance, troubleshoots technical problems, and ensures the smooth functioning of IT services.

Posted on May 26, 2023

Salesforce Optimization: Improving Manufacturing Processes

In today's dynamic business landscape, countless companies are unknowingly leaving a goldmine of untapped potential within their Salesforce platforms. Is your organization one of them? Imagine the possibilities and growth opportunities awaiting you once you harness the full capabilities of Salesforce tailored specifically to your industry.Salesforce, a leading customer relationship management...

Posted on May 25, 2023

Everything You Need to Know About Incident Response Plans

Security platforms often focus on protecting organizations from the threats of cyberspace. These threats include phishing campaigns, malware, network infiltration, and ransomware deployments. Organizations must create an Incident Response Plan (IRP) to manage their response and recovery from security incidents. This plan must be strong and comprehensive.

Your IRP isn’t a stand-alone document....

Posted on April 28, 2023

Unlocking the Power of a Hybrid Cloud Environment

Organizations are beginning to recognize the potential of cloud computing, and hybrid cloud strategies have become an effective tool for optimizing their IT infrastructure. By combining the benefits of public and private clouds, a hybrid cloud approach offers modern enterprises flexibility, scalability, and cost-efficiency. It combines environments.

In this article, we'll explore the advantages...

Posted on April 20, 2023

6 Benefits of Salesforce Financial Services Cloud

Are you looking for a powerful platform that can help you enhance your customer experience, streamline your processes, and gain insights into your business operations? Look no further than Salesforce Financial Services Cloud. Designed for businesses of all sizes and industries, Salesforce Financial Services Cloud is a comprehensive solution that can help you manage your customer relationships,...

Posted on April 19, 2023

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