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15 Signs You Need an IT Partner

Your IT is the backbone of your organization, so you want to consider all your options for managing your technology. Managing your own in-house team requires a lot of ongoing time and costs, including recruiting, training, wages, benefits, and turnover. The alternate or complementary option is to find a trusted IT partner or Managed Service Provider (MSP).

An IT partner provides your...

Posted on August 14, 2023

Tagged IT Strategy

Where to Find Ascend at Dreamforce 2023!

Experience the magic of Dreamforce as it takes over San Francisco from September 12-14th! Howard Street, between 3rd and 4th Streets, will transform into Salesforce Dreamforce National Park to welcome 180,000+ attendees for Dreamforce 2023. Get ready for three days of AI-powered innovation, more intelligent CRM, and witnessing the future of business!

Posted on August 07, 2023

The Future of Cybersecurity Consulting: vCISO Services

As we move deeper into the digital age, cybersecurity is a top concern for organizations across the board. On average, a data breach costs a whopping $4.35 million, which is no longer a rare occurrence happening only to major corporations. Cyber criminals are working fast and hard to harvest data in black markets, and no one is safe.

Companies are navigating the new challenges the best they can,...

Posted on August 01, 2023

Tagged vCISO

4 Myths About Outsourced IT

Outsourcing IT services have become increasingly popular for businesses looking to optimize their technological infrastructure and streamline operations. However, along with the growing popularity, various myths have emerged surrounding outsourced IT.

So let's debunk four common outsourced IT myths and shed light on the realities of partnering with an IT service provider, also known as a Managed...

Posted on July 18, 2023

Tagged IT Strategy

Evolution of Salesforce’s AI Revolution

Salesforce, a trailblazer in the technology industry, has set the stage for a new era of artificial intelligence (AI) with the introduction of Salesforce AI. With a decade-long commitment to AI innovation, Salesforce has established itself as a driving force in harnessing AI's transformative power. The announcement marks a significant milestone, propelling businesses into a future where AI...

Posted on July 13, 2023

6 Signs Your Technology is Holding You Back

Posted on July 13, 2023

Tagged IT Strategy

8 Benefits of Outsourced IT

Posted on July 13, 2023

Tagged IT Strategy

The Role of a Project Manager in Cloud Migration Success

Cloud migration is essential for businesses. It helps them take advantage of the scalability, flexibility, and cost-efficiency of cloud computing. However, the complexity and challenges involved in migrating to the cloud necessitate a well-structured and carefully executed approach. This is where the role of a project manager becomes indispensable.

A skilled project manager brings expertise in...

Posted on July 10, 2023

Unlocking Success with Salesforce Sales Cloud

Managing leads and opportunities in the pipeline is a crucial aspect of the financial services industry. However, banks often encounter challenges such as the lack of a comprehensive 360-degree view of their customers, inadequate processes for managing client relationships, and limited actionable data. These hurdles can impede informed decision-making and hinder the bank's ability to thrive in a...

Posted on June 22, 2023

Virtual Onboarding: The Device Onboarding Process & Access Management

Remote work is becoming a permanent function in the working world. It comes with a work-life balance for employees and a wider talent pool for employers that has attracted many businesses to adopt a full or hybrid work-from-home framework.

With all the benefits come challenges like the major impact it has on onboarding new employees as your organization grows and changes. The new employee...

Posted on June 20, 2023

Transforming Insurance with Salesforce Marketing Cloud

In today's technology-centered environment, it's essential to have a robust and efficient marketing strategy to stay ahead of the curve. Insurance carriers are no exception to this rule. To reduce costs and consolidate services, Ascend was approached by Salesforce to assist an insurance carrier seeking to transition from Pardot and Sales Cloud to Salesforce Marketing Cloud.

Recognizing the need...

Posted on June 15, 2023

Salesforce Connections 2023 Insights

Trailblazers gathered in Chicago for Salesforce’s summer event, Connections. Ascend Technologies was front row. Let’s highlight CNX23 in just 3 minutes!

Salesforce Connections brought together marketers and customer-obsessed innovators for two full days of innovation and inspiration. This year at CNX23, Salesforce unveiled two generative AI solutions, Marketing GPT, and Commerce GPT (GPT stands...

Posted on June 13, 2023

Digital-First Banking Built with Automation

As digital-first customers demand more from their financial institutions, banks recognize that being all things to all users is impossible. In fact, 78% of banking customers initiate relationships on a website or app, driving the need for more banking automation. From personalized financial recommendations to instant customer support, evolving expectations are forcing banks and lenders to pivot...

Posted on June 12, 2023

Service Desk Support - Creating the Optimal User Experience

In today's digital landscape, businesses rely heavily on their IT service desk to provide timely and reliable assistance to users. An IT service desk serves as a central point of contact for users' IT-related needs and issues. It acts as a dedicated support function that provides assistance, troubleshoots technical problems, and ensures the smooth functioning of IT services.

Posted on May 26, 2023

Salesforce Optimization: Improving Manufacturing Processes

In today's dynamic business landscape, countless companies are unknowingly leaving a goldmine of untapped potential within their Salesforce platforms. Is your organization one of them? Imagine the possibilities and growth opportunities awaiting you once you harness the full capabilities of Salesforce tailored specifically to your industry.Salesforce, a leading customer relationship management...

Posted on May 25, 2023

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