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Ascend Blog

The Modern Contact Center — What Does it Really Cost?

There are several platforms that can help your organization create a modern contact center to improve customer satisfaction.  

Posted on December 11, 2020

Why an Enterprise Architect Pays Dividends for your Environment

An enterprise architect offers peace of mind

As technology evolves, IT extends further into day-to-day business operations and enterprise architects play an ever more important role. With the change of pace comes small shifts in how organizations use their technology. This shift is having a significant impact on both business efficiency and growth potential.

Posted on July 05, 2020

Public Cloud Environments: How to Effectively Manage Costs

Forecast for Clouds with Sun breaks

There are several compelling reasons to move to the cloud. Speed of innovation. The ability to scale quickly.  Production ready services to leverage AI, IoT, natural language processing, etc.  However, for most businesses, it all comes down to costs.

In a previous blog post Moving to the Cloud: Myth Versus Reality, I touched on some misconceptions...

Posted on May 24, 2020

Stick ‘Em Up: How Ransomware Can Hold Your Business Hostage

One of the most widespread and damaging security threats to businesses today continues to be ransomware. Ransomware is a form of malicious software (or malware) that encrypts files on a computer, file share, and/or server so they become unusable. The attackers then extort money from the business to unlock the files. Depending on the business, the ransom can range from thousands to hundreds of...

Posted on May 16, 2020

Moving to Cloud Computing: Myth Versus Reality

Cloud Computing Realities You Need to Know

Cloud computing solutions have been available for well over a decade. Software as a Service (SaaS) came to prominence first, followed closely by Infrastructure-as-a-Service (IaaS) solutions, then advanced Platform-as-a-Service offerings (PaaS), and now Function-as-a-Service, or “serverless” cloud hosting models, where the application requests compute...

Posted on March 19, 2020

Mid-market Cloud Adoption: More Reliable than the Weatherman

Return on Your Cloud Investment

As more enterprise scale organizations shift to using cloud technology providers, like Amazon Web Services, mid-market organizations are working to determine if moving some of their workloads to the cloud delivers the return that larger organizations are recognizing.  When we meet with clients, often we’re educating leaders on how cloud infrastructure and...

Posted on March 19, 2020

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