There are several platforms that can help your organization create a modern contact center to improve customer satisfaction.
Forecast for Clouds with Sun breaks
There are several compelling reasons to move to the cloud. Speed of innovation. The ability to scale quickly. Production ready services to leverage AI, IoT, natural language processing, etc. However, for most businesses, it all comes down to costs.
In a previous blog post Moving to the Cloud: Myth Versus Reality, I touched on some misconceptions...