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Ascend Blog

Cloud Security: Equip Your Organization Against Cloud-Based Threats

Until early 2020, the oft-heard pushback from legacy security practitioners was that cloud computing could never be as secure as on-premise operations. With the COVID-19 pandemic dramatically and rapidly expanding work-from-home demands, many "cloud naysayers" were forced to adopt at least some elements of the cloud.

Posted on April 29, 2021

Maintaining Database Systems as a PAAS Solution

Many organizations assume that data moved to PaaS (Platform as a Service) platforms in the cloud does not require any administration, because “it’s managed by the cloud.” In reality, only a small portion of database administrator tasks are automated/included with a PaaS managed solution.

Posted on February 09, 2021

The Dangers of Ignoring Data Management

In today’s data-driven world, it is difficult to believe there are still organizations out there that do not have a good handle on their own data. While it is possible to list out and describe numerous benefits of a good Data Management strategy, this article will focus on some of the risk involved in ignoring data management, or not having a cohesive strategy for business data. We will break...

Posted on February 04, 2021

Analytics & Business Intelligence – empowering users, assisting analysts, and supporting the systems

Today’s organizations are focusing more and more on data, analytics, and business intelligence to drive business decisions and profitability. They are becoming more reliant on the availability and accuracy of data, in order to maintain profitability.

Posted on February 02, 2021

Scheduled Jobs & Maintenance Tasks: an important factor in choosing cloud providers

With the incredible advancements in the cloud, many companies are looking to migrate their workloads in order to save costs and stay relevant in these fast-changing times. A large part of the migration relates to moving data workloads. While all cloud providers provide some sort of managed relational database service, each provider has distinct advantages. There are numerous links and blog...

Posted on January 28, 2021

Data Protection & Governance in the Modern Business Environment

Organizations that do not have data management and governance policies are at increased risk for of data corruption and data breaches.

Posted on January 26, 2021

Managing Data in a Hybrid Cloud Environment

Maintaining data in a hybrid environment comes with its own set of challenges

In today’s data-driven economy, availability of data has become one of the most important factors in an organization’s success. Ensuring data remains available when issues occur provides organizations with the ability to maintain productivity throughout the business, even when disaster strikes.

 

Posted on January 21, 2021

Data Management Includes More Than Just Databases

Data is Important. In today’s digital world, organizations are relying more and more on data, information, and analytical insights to grow their business. In a small-to-medium business, however, you might hear something like ‘I don’t have any data,’ or ‘I don’t need any data employees, we’re not big enough for it to matter.’ In this article, we’ll show how ‘data’ is more than just databases,...

Posted on January 19, 2021

Data Management – Covering the Support Gap

Many companies, especially small- to mid- size organizations, frequently run without a dedicated data management team. The assumption is that infrastructure teams or system admins can handle most issues relating to databases or data management; and those they can’t resolve can be handled by the application teams. Having a data management team can help mitigate risks and provide recognizable...

Posted on January 15, 2021

SolarWinds Breach Updates | Ascend Technologies

As news of the SolarWinds Orion security breach continues to develop, the Ascend Technologies security team is closely monitoring updates and evaluating the impact on organizations like yours. This feed will be updated frequently with breaking news and expert insights directly from our Security Operations Centers (SOCs).

Posted on December 13, 2020

The Modern Contact Center — What Does it Really Cost?

There are several platforms that can help your organization create a modern contact center to improve customer satisfaction.  

Posted on December 11, 2020

Are Your Customers Having the Best Possible Experience?

It’s a troubling statistic. Did you know most customers do not believe brands care about their customer experience?

Posted on November 06, 2020

Team Ascend Employee Highlight | David

David is an Ascend Technologies Senior Analyst, Salesforce. He shared what it means to be part of a team.

Posted on November 05, 2020

A Tale of Two Contact Centers

What Latency Means for Contact Centers

It’s interesting watching the ways in which different industries, services, and behaviors are impacted as we adapt to life during a pandemic. In a study conducted by the National Institute of Health, which looked at internet usage trends and data in the wake of the COVID-19 pandemic, researchers observed global internet latency as much as 3-4x higher...

Posted on October 23, 2020

Team Ascend Employee Highlight – Nathan

Nathan is an Ascend Technologies Service Delivery Manager. He shared what it means to be part of a team.

Posted on October 11, 2020

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