Until early 2020, the oft-heard pushback from legacy security practitioners was that cloud computing could never be as secure as on-premise operations. With the COVID-19 pandemic dramatically and rapidly expanding work-from-home demands, many "cloud naysayers" were forced to adopt at least some elements of the cloud.
What Latency Means for Contact Centers
It’s interesting watching the ways in which different industries, services, and behaviors are impacted as we adapt to life during a pandemic. In a study conducted by the National Institute of Health, which looked at internet usage trends and data in the wake of the COVID-19 pandemic, researchers observed global internet latency as much as 3-4x higher...
