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Ascend Blog

The Modern Contact Center — What Does it Really Cost?

There are several platforms that can help your organization create a modern contact center to improve customer satisfaction.  

Posted on December 11, 2020

A Tale of Two Contact Centers

What Latency Means for Contact Centers

It’s interesting watching the ways in which different industries, services, and behaviors are impacted as we adapt to life during a pandemic. In a study conducted by the National Institute of Health, which looked at internet usage trends and data in the wake of the COVID-19 pandemic, researchers observed global internet latency as much as 3-4x higher...

Posted on October 23, 2020

Returning to in-office business in the face of COVID-19

Unprecedented Business Environments

Though pandemics have occurred throughout history, they are an unprecedented event for modern business. Across the United States in mid-March, many businesses took the lead in requiring employees to work remotely where possible as COVID-19 accelerated across the world. Municipalities and state governments followed shortly thereafter. At that time, we were...

Posted on September 20, 2020

Teaming Up to Manage Microsoft Teams

Accelerated Roll Out Timeline

Like many organizations, we had some eye opening moments as we migrated from Skype to Microsoft Teams. With Skype end of life coming in July of 2021, we knew we needed to make the move.  However, the pandemic forced us to accelerate our adoption timelines.

Posted on June 07, 2020

Amazon Connect Rapid Deployment, Highly Scalable Contact Center Transformation

What Amazon Connect Means for Your Organization

Amazon Connect is a low-cost, highly scalable contact center platform that is part of the AWS ecosystem. With most organizations facing extreme tests of business continuity plans in a “not if, but when” scenario, our clients are increasingly moving critical customer-facing tools to secure and globally accessible cloud platforms like AWS.

Posted on June 03, 2020

Ascend Technologies Quick, Low-Cost Amazon WorkSpaces Implementation

As many organizations navigate the new normal of having a 100% remote workforce, there are several challenges they face. How do you ensure adherence to corporate policies and norms?  How do ensure your team’s cybersecurity posture is maintained? How do you support remote workers technology problems?

Posted on April 15, 2020

Cybersecurity Threats and Recommendations for Remote Workers

As the Coronavirus pandemic progresses, a rise in malicious activity has been detected leveraging new trends of threat vectors, including targeting of remote authentication systems and remote users.  Ascend Technologies is actively monitoring ongoing developments and taking precautions to minimize risk to our client environments as active business continuity plans are in effect.

Posted on April 05, 2020

Ascend Technologies Provides Desktop as a Service Solutions for Remote Workforces

As many organizations navigate the new normal of having a 100% remote workforce, there are several challenges they face. How do you ensure adherence to corporate policies and norms?  How do you ensure your team’s cybersecurity posture is maintained? How do you support remote workers when they face technology problems?

Posted on April 02, 2020

Challenges Businesses Face with an Entirely Remote Workforce

At the beginning of 2020, if you asked most COOs and IT Managers about their business continuity and disaster recovery plans, they’d say they’ve got a plan that is updated annually and might even be tested 1-2 times per year.  In many industries, this is a requirement for industry accreditations or certifications, or as a function of an audit if the organization is regulated.

Posted on April 01, 2020

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