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Ascend Blog

Managing Data in a Hybrid Cloud Environment

Maintaining data in a hybrid environment comes with its own set of challenges

In today’s data-driven economy, availability of data has become one of the most important factors in an organization’s success. Ensuring data remains available when issues occur provides organizations with the ability to maintain productivity throughout the business, even when disaster strikes.

Posted on January 21, 2021

Data Management Includes More Than Just Databases

Data is Important. In today’s digital world, organizations are relying more and more on data, information, and analytical insights to grow their business. In a small-to-medium business, however, you might hear something like ‘I don’t have any data,’ or ‘I don’t need any data employees, we’re not big enough for it to matter.’ In this article, we’ll show how ‘data’ is more than just databases,...

Posted on January 19, 2021

Data Management – Covering the Support Gap

Many companies, especially small- to mid- size organizations, frequently run without a dedicated data management team. The assumption is that infrastructure teams or system admins can handle most issues relating to databases or data management; and those they can’t resolve can be handled by the application teams. Having a data management team can help mitigate risks and provide recognizable...

Posted on January 15, 2021

SolarWinds Breach Updates | Ascend Technologies

As news of the SolarWinds Orion security breach continues to develop, the Ascend Technologies security team is closely monitoring updates and evaluating the impact on organizations like yours. This feed will be updated frequently with breaking news and expert insights directly from our Security Operations Centers (SOCs).

Posted on December 13, 2020

The Modern Contact Center — What Does it Really Cost?

There are several platforms that can help your organization create a modern contact center to improve customer satisfaction.  

Posted on December 11, 2020

Are Your Customers Having the Best Possible Experience?

It’s a troubling statistic. Did you know most customers do not believe brands care about their customer experience?

Posted on November 06, 2020

Team Ascend Employee Highlight | David

David is an Ascend Technologies Senior Analyst, Salesforce. He shared what it means to be part of a team.

Posted on November 05, 2020

A Tale of Two Contact Centers

What Latency Means for Contact Centers

It’s interesting watching the ways in which different industries, services, and behaviors are impacted as we adapt to life during a pandemic. In a study conducted by the National Institute of Health, which looked at internet usage trends and data in the wake of the COVID-19 pandemic, researchers observed global internet latency as much as 3-4x higher...

Posted on October 23, 2020

Team Ascend Employee Highlight – Nathan

Nathan is an Ascend Technologies Service Delivery Manager. He shared what it means to be part of a team.

Posted on October 11, 2020

Returning to in-office business in the face of COVID-19

Unprecedented Business Environments

Though pandemics have occurred throughout history, they are an unprecedented event for modern business. Across the United States in mid-March, many businesses took the lead in requiring employees to work remotely where possible as COVID-19 accelerated across the world. Municipalities and state governments followed shortly thereafter. At that time, we were...

Posted on September 20, 2020

How to Unleash the Power of Salesforce – Take the Self Assessment

Here’s a self-assessment to find out how your CRM environment is working for your company

Whether you’ve been using Salesforce for months or years, your organization has made the strategic decision to invest in an industry leading system. If you are trying to maximize the investment to its full potential, make sure you are not subject to the same issues your organization had prior to this...

Posted on September 03, 2020

Team Ascend Employee Highlight – Stefan

Stefan is an Ascend Technologies Senior Operations Manager. He shared what it means to be part of a team.

What sports have you played?

Surfing is my favorite sport. I go wherever it takes me!

What do you remember being the most valuable lesson from someone that supported your team sport or past time?

When I was growing up, my Grandpa frequently said to me, “Be the job, big or small, do it...

Posted on September 03, 2020

Building a Scalable Cloud Infrastructure that Enables Business Growth

Growing businesses need flexible cloud environments that can extend and expand with the business

For growing businesses, the ability to adjust and scale infrastructure quickly is critical. A flexible staffing and support model designed for your business needs is crucial for increased value creation. In addition, providing a broad range of capabilities that allow shifts as your organization...

Posted on August 27, 2020

Team Ascend Employee Highlight – Tim

Tim is an Ascend Technologies Operations Center Supervisor. He shared what it means to be part of a team.

Posted on August 16, 2020

Salesforce Admin’s Guide to Increasing Efficiency Using Salesforce Inspector

Quick how-to guide to using Salesforce Inspector

In a previous post, I had introduced a favorite tool of mine called Salesforce Inspector.  In this post, I’d like to dig into this tool a little deeper. I will share some of the specific ways it’s helped me save time (and hopefully will help you too!)

Posted on August 02, 2020

Tagged Salesforce