Articles By TEAM ASCEND
Delivering exceptional customer service is critical for manufacturers across the globe. At Ascend Technologies, we specialize in helping these organizations elevate their customer service functions using Salesforce Service Cloud. Today, we're excited to share the success ...
An unlocked door doesn't put a layer of security to an opportunistic robber, whereas a locked one provides one layer of protection. Now, take it one step further and imagine that the door also requires a card or fingerprint reader and the key to unlock it. Now, you have ...
Creating meaningful customer relationships is paramount for any organization’s success. That’s where Salesforce Data Cloud comes into play. This game-changing platform is designed to unify and leverage company and customer data across every touchpoint in the customer ...
As AI continues to evolve, it brings unparalleled benefits to society and the business world. However, in an article by OpenAI, they shed light on a darker aspect of AI's evolution — its potential misuse by state-affiliated threat actors. According to a report by Forrester ...
Ascend Technologies is more than just an IT solutions provider; we're dedicated partners committed to our clients' success. Recently, we had the privilege to significantly improve the IT infrastructure of a struggling health clinic, showcasing our commitment to making a ...
At Ascend Technologies, we're thrilled to spotlight the success story of a transportation company specializing in final-mile delivery logistics solutions. Partnering together, we enabled a direct line of communication between our client and their customers.
At the start of the year, Microsoft detected a nation-state cyberattack on its corporate systems, highlighting the widespread impact and seriousness of these threats. After defeating the threat, Microsoft shared a blog post detailing the incident as a case study resource ...
Managing the procurement of hardware and software can be daunting for organizations. From evaluating the myriad of available options to negotiating costs and ensuring compatibility, the complexities can divert valuable resources away from core business functions. This is ...
With the arrival of the spring season comes the much-anticipated Spring '24 Salesforce Release. Packed with exciting new features and enhancements, this release promises to elevate your Salesforce experience. Join us as we reveal our top 5 favorite features that stand out ...
Microsoft Endpoint Configuration Manager (SCCM), formerly System Center Configuration Manager, and Intune are popular Microsoft tools for managing and deploying software and devices in an organization. While both tools serve similar purposes, there are some key differences. ...
Navigating cloud expenses is a critical challenge for many organizations leveraging Microsoft Azure. While Azure offers a wide range of powerful features and capabilities, managing these resources efficiently is key to avoiding spiraling costs. You can master your Azure ...
Organizations are facing a crucial question: Is classic encryption (included with Salesforce base licenses) enough to protect sensitive data or do I need Salesforce Shield? Consider this blog your ultimate guide to unraveling the difference between classic encryption and ...
Real incidents provide the hardest and most valuable lessons. Imagine a regular workday transformed instantly into a battleground against invisible digital adversaries. This isn't a scene from a spy thriller; it's a real-life scenario that unfolded within a corporate ...
The strength of your password is often the first line of defense against cyber threats (and MFA should be the second, but more on that another time). As we continue to enhance our security measures, all of us must understand the importance of creating strong passwords. The ...
About Koltin Consulting Group, Inc. Koltin Consulting Group, Inc. (KCG) is a Chicago-based consulting firm that specializes in working with professional and financial services firms in the areas of practice growth, practice management, human capital, and mergers & ...
