Articles By TEAM ASCEND
Why Agentforce AI Use Cases Matter Let’s face it — AI sounds cool, but everyone wants to know one thing: “What can it actually do for me?” With Agentforce, the answer is: a lot. Whether you're supporting a sales team, leading a service desk, or running marketing ops, ...
Messaging for In-App and Web (MIAW) is a powerful new Salesforce product with many moving parts and setup dependencies across the platform. While Salesforce documentation provides the basics, this step-by-step guide offers key tips, configuration insights, and routing ...
Summer is heating up—and so is your Salesforce potential. The Salesforce Summer ’25 Release has arrived, bringing a wave of fresh features designed to boost productivity, sharpen insights, and keep your Salesforce instance running at peak performance. We’ve combed through ...
A leading national Network Services Company, known for designing, expanding, and maintaining critical telecom infrastructure, set out to build a modern, scalable sales foundation. With deep industry expertise across Wireline and Wireless Telecom, they knew success required ...
👋 Meet Agentforce: AI That Works With You If you’ve ever dreamed of a digital coworker to handle repetitive Salesforce tasks, Agentforce is it. It’s Salesforce’s next-gen AI framework that enables autonomous AI agents to take action across your CRM—all while you remain in ...
Delivering exceptional service is a top priority for financial institutions, especially in a member-owned model. For one national provider supporting community banks and credit unions across the U.S., outdated support channels were making it difficult to respond quickly and ...
Microsoft 365 Copilot is designed to integrate seamlessly into the tools your team already uses—Word, Excel, Outlook, Teams, PowerPoint, and others—bringing AI-powered enhancements to everyday workflows. For IT decision-makers and business leaders, understanding how Copilot ...
As Microsoft 365 Copilot becomes increasingly available, businesses are eager to unlock its potential. However, successful AI adoption goes beyond the technology itself. It’s not just about implementing new tools—it’s about preparing your people for this transformative ...
A leading wealth management firm has spent decades helping private clients and institutions achieve their long-term financial goals. With a focus on lifetime asset management, they offer customized portfolio management services, including pension, corporate, and foundation ...
Spring is a time for growth, renewal, and fresh ideas—and the Salesforce Spring ’25 Release delivers all that and more! This season’s updates are designed to invigorate your Salesforce org, making it easier to work smarter and prepare for the months ahead. From Agentforce ...
In the pursuit of sustainability, efficiency matters as much as innovation. Our client, a leader in the renewable fuels industry, is committed to creating solutions that reduce carbon intensity in transportation and beyond. However, their growth ambitions were being ...
Managing complex projects across multiple departments can often feel like trying to juggle without a safety net. For one engineering and manufacturing organization specializing in designing and building custom equipment for the seed research industry, the challenges of ...
As the digital landscape evolves, cybersecurity has become a critical priority for businesses, governments, and individuals alike. At the same time, this rapid development of technologies has made staying ahead of potential risks more challenging than ever. Organizations ...
The advent of artificial intelligence (AI) is revolutionizing how businesses operate day-to-day. It's no longer a question of if AI will be integrated into business operations but when and how. Microsoft 365 Copilot, a cutting-edge AI solution, is at the forefront of this ...
This is one of those case studies that gives you goosebumps thinking about the current state of cybersecurity in the healthcare industry. For example, a medical laser being infected by malware. Read on for the details.
