Articles By TEAM ASCEND
It may seem too soon to talk about winter, but with the Winter '25 Salesforce release arriving early, it's the perfect time to start planning for the season ahead. This release is packed with powerful new features that are set to transform your Salesforce experience long ...
Navigating the road to success requires more than just speed—it demands precision and agility. For an industry leader in developing and marketing vehicle service contracts, managing complex sales processes and tracking performance was becoming a challenging ride. Despite ...
On July 19, 2024, a faulty update to CrowdStrike's Falcon Sensor security software caused widespread global system crashes on Windows computers. This event is now the largest IT outage to date, as noted by the New York Times. Despite the scale of the incident, the ...
For over four decades, a Maryland-based RV dealer has been a trusted name in the camping community, helping over 34,000 families find their perfect RV. However, as their business grew, so did the complexity of managing their inventory and sales processes. Partnering with ...
Maintaining consistent data and efficient processes is crucial for growth and success in the financial services space. Our client, a privately owned insurance carrier offering life insurance, annuity, retirement-planning, and portfolio-management solutions, faced ...
It’s time for the Summer '24 Salesforce Release to make its debut! Packed with game-changing updates, this release promises to take your Salesforce experience to new heights. Join us as we unveil our top 5 favorite features that are set to make waves this season. Let's dive ...
Trailblazers took over Chicago for Salesforce Connections 2024. Ascend Technologies had a blast making new connections, and networking with marketers and innovators, plus we hosted a happy hour reception after Day 1! Let’s dive into the TL;DR version of Connections 2024 ...
Delivering exceptional customer service is critical for manufacturers across the globe. At Ascend Technologies, we specialize in helping these organizations elevate their customer service functions using Salesforce Service Cloud. Today, we're excited to share the success ...
An unlocked door doesn't put a layer of security to an opportunistic robber, whereas a locked one provides one layer of protection. Now, take it one step further and imagine that the door also requires a card or fingerprint reader and the key to unlock it. Now, you have ...
Creating meaningful customer relationships is paramount for any organization’s success. That’s where Salesforce Data Cloud comes into play. This game-changing platform is designed to unify and leverage company and customer data across every touchpoint in the customer ...
As AI continues to evolve, it brings unparalleled benefits to society and the business world. However, in an article by OpenAI, they shed light on a darker aspect of AI's evolution — its potential misuse by state-affiliated threat actors. According to a report by Forrester ...
Ascend Technologies is more than just an IT solutions provider; we're dedicated partners committed to our clients' success. Recently, we had the privilege to significantly improve the IT infrastructure of a struggling health clinic, showcasing our commitment to making a ...
At Ascend Technologies, we're thrilled to spotlight the success story of a transportation company specializing in final-mile delivery logistics solutions. Partnering together, we enabled a direct line of communication between our client and their customers.
At the start of the year, Microsoft detected a nation-state cyberattack on its corporate systems, highlighting the widespread impact and seriousness of these threats. After defeating the threat, Microsoft shared a blog post detailing the incident as a case study resource ...
Managing the procurement of hardware and software can be daunting for organizations. From evaluating the myriad of available options to negotiating costs and ensuring compatibility, the complexities can divert valuable resources away from core business functions. This is ...
