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Client Success: Project Predictability Boosts Manufacturing Company

Managing complex projects across multiple departments can often feel like trying to juggle without a safety net. For one engineering and manufacturing organization specializing in designing and building custom equipment for the seed research industry, the challenges of ...

5 Cybersecurity Trends to Watch in 2025

As the digital landscape evolves, cybersecurity has become a critical priority for businesses, governments, and individuals alike. At the same time, this rapid development of technologies has made staying ahead of potential risks more challenging than ever. Organizations ...

Ready for AI? Microsoft 365 Copilot Readiness Assessment

The advent of artificial intelligence (AI) is revolutionizing how businesses operate day-to-day. It's no longer a question of if AI will be integrated into business operations but when and how. Microsoft 365 Copilot, a cutting-edge AI solution, is at the forefront of this ...

Client Success: Malware on Surgical Laser

This is one of those case studies that gives you goosebumps thinking about the current state of cybersecurity in the healthcare industry. For example, a medical laser being infected by malware. Read on for the details.

Client Success: Retail Grocer Enhances Customer Service with Salesforce

Providing exceptional customer service is vital for the retail grocery industry, where timely support and seamless interactions can make or break customer loyalty. A leading retail grocery chain partnered with Ascend Technologies to address critical challenges in its ...

2024 Holiday Season Cybersecurity | Keeping Your Information Safe

The holiday season is upon us, bringing with it not just festive cheer but also a surge in online shopping and digital interactions. With the excitement of Black Friday, Cyber Monday, and year-end celebrations, prioritizing cybersecurity is crucial. This period sees a ...

3 Reasons Salesforce Einstein AI is a Game-Changer for Sales

AI isn’t just a buzzword—it’s a transformative tool that’s revolutionizing the way businesses close deals and engage with customers. For sales teams, translating raw data into real-time, actionable insights can be a challenge. Salesforce’s Einstein AI, integrated within ...

Client Success: Building a Unified Customer Profile with Salesforce and ServiceNow

For FinTech companies managing high-stakes mortgage and lending data, access to accurate, comprehensive customer insights is essential. Our client, a leading provider of cloud-based lending and mortgage servicing solutions, manages over $2 trillion in mortgages on their ...

Salesforce Winter '25 Release

It may seem too soon to talk about winter, but with the Winter '25 Salesforce release arriving early, it's the perfect time to start planning for the season ahead. This release is packed with powerful new features that are set to transform your Salesforce experience long ...

Client Success: Automotive Warranty Dealer is Revving Up Their Strategy with Salesforce

Navigating the road to success requires more than just speed—it demands precision and agility. For an industry leader in developing and marketing vehicle service contracts, managing complex sales processes and tracking performance was becoming a challenging ride. Despite ...

Client Success: 2024 CrowdStrike Incident Rapid Response

On July 19, 2024, a faulty update to CrowdStrike's Falcon Sensor security software caused widespread global system crashes on Windows computers. This event is now the largest IT outage to date, as noted by the New York Times. Despite the scale of the incident, the ...

Client Success: RV Dealer Hits the Road to Success with Ascend

For over four decades, a Maryland-based RV dealer has been a trusted name in the camping community, helping over 34,000 families find their perfect RV. However, as their business grew, so did the complexity of managing their inventory and sales processes. Partnering with ...

Client Success: Insurance Carrier Thrives with Agent Portal

Maintaining consistent data and efficient processes is crucial for growth and success in the financial services space. Our client, a privately owned insurance carrier offering life insurance, annuity, retirement-planning, and portfolio-management solutions, faced ...

Salesforce Summer '24 Release

It’s time for the Summer '24 Salesforce Release to make its debut! Packed with game-changing updates, this release promises to take your Salesforce experience to new heights. Join us as we unveil our top 5 favorite features that are set to make waves this season. Let's dive ...

Salesforce Connections 2024 Insights

Trailblazers took over Chicago for Salesforce Connections 2024. Ascend Technologies had a blast making new connections, and networking with marketers and innovators, plus we hosted a happy hour reception after Day 1! Let’s dive into the TL;DR version of Connections 2024 ...