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Ascend Blog

A Tale of Two Contact Centers

What Latency Means for Contact Centers

It’s interesting watching the ways in which different industries, services, and behaviors are impacted as we adapt to life during a pandemic. In a study conducted by the National Institute of Health, which looked at internet usage trends and data in the wake of the COVID-19 pandemic, researchers observed global internet latency as much as 3-4x higher...

Posted on October 23, 2020

Using CloudCheckr to Evolve Our Cloud Delivery Model

Ascend Technologies is a 24X7, high-access service provider. We manage infrastructure for our clients, provide application support and development, security management, service desk and NOC.

As more clients move to the public cloud, we wanted to provide value add services beyond just basic support. We reviewed several platforms focused on cloud cost management and settled on CloudCheckr.

Posted on June 14, 2020

Ascend Technologies Quick, Low-Cost Amazon WorkSpaces Implementation

As many organizations navigate the new normal of having a 100% remote workforce, there are several challenges they face. How do you ensure adherence to corporate policies and norms?  How do ensure your team’s cybersecurity posture is maintained? How do you support remote workers technology problems?

Posted on April 15, 2020