The Organization

Ronald McDonald House is committed to keeping families close. Their goal is to help families with critically ill or injured children stay close to their families and close to care and resources they need, when they need it most. Ronald McDonald House provides a place of refuge during these difficult times so that family members can direct their focus to taking care of their child.

The Ronald McDonald House is more than just a place to stay; it is a community of support and hope. It is a place where families can rally around and support one another. They can talk to other families who are facing similar challenges and really do understand exactly what they’re going through.

The Situation

Ascend Technologies and RMH worked together to use Salesforce to best serve the 450 families who stay at the house annually while children receive treatment at area hospitals. Prior to Salesforce, RMH was reliant on paper documents and manual data entry.

The Solution

They were looking for a one-stop, all-encompassing database. Their needs were; tracking donor gifts, event tracking of donors and attendees at each of the events, and a guest tracking system for both of their locations.

The Outcome

Ascend built a custom Salesforce solution using the cloud platform to transform their operation from a donor database to a custom occupancy management solution that allows them to track accommodation details that include timeframes of stay, guest check-in, payments affixed, a photo of the guest, and special details like guest diagnosis. Thanks to the solution, RMH is almost 100% paper-free, utilizes Salesforce for most of their day-to-day job functions, and has saved leadership about 100 man-hours annually of repetitive data entry and report pulling.

“We found the Salesforce Non-Profit Package and knew this was a CRM platform that had the best potential to help in all areas of our operations. We contacted [Ascend Technologies] and they made the process easy. The time spent up front with us to truly understand what we did and how we needed to track our business was time very well spent. We have a tracking system that is easy to use and all encompassing. [Ascend] is a great partner to work with and is available as our organization grows and evolves. They help us make needed updates that match our current needs.”

-Brenda Miller, RMH Executive Director