Think about the last time you went to a restaurant and experienced truly terrible service. Whether you waited an hour for your food, they messed up your order, your server needed an attitude adjustment, or all of the above, how likely is it that you will return anytime in ...
Log analysis. It’s a thing. First reactions are probably going to be “Yuck,” “Make the new guy do it,” “Insert expletive here,” or the more common “Why? What broke now?”
