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Service Desk Support - Creating the Optimal User Experience

In today's digital landscape, businesses rely heavily on their IT service desk to provide timely and reliable assistance to users. An IT service desk serves as a central point of contact for users' IT-related needs and issues. It acts as a dedicated support function that provides assistance, troubleshoots technical problems, and ensures the smooth functioning of IT services.

 

Posted on May 26, 2023

Unlocking the Power of a Hybrid Cloud Environment

Organizations are beginning to recognize the potential of cloud computing, and hybrid cloud strategies have become an effective tool for optimizing their IT infrastructure. By combining the benefits of public and private clouds, a hybrid cloud approach offers modern enterprises flexibility, scalability, and cost-efficiency. It combines environments.

In this article, we'll explore the advantages...

Posted on April 20, 2023

Performing a Cloud Cost Optimization Assessment

In today's increasingly competitive business landscape, cost optimization has become an essential aspect of managing cloud environments effectively. Cloud cost optimization is a concept that has already been the focus of some organizations over the years and is gaining in popularity. A report by Flexera revealed that 61% of people consider it their top priority. It is imperative to constantly...

Posted on April 04, 2023

In-House, Outsourced, and Hybrid IT Solutions

When evaluating IT responsibilities for in-house and outsourced IT functions, there are benefits to both scenarios, and the right decision will be unique to each organization. The main benefit of having internal IT services is that your own employees understand and support the unique IT needs of your organization. One of the many benefits of outsourcing IT services is that you can leverage...

Posted on January 24, 2023

What is Zero Trust? Tips for the Average Organization

Is the network perimeter dead, or just distributed?

In the earliest days of digital networking, organizations used firewalls as a boundary wall between an organization and the outside risks posed by the internet. It was a security framework that worked well at first — so well, in fact, that the perimeter-first ideology has persisted even to this day, despite the evidence that this approach is no...

Posted on September 30, 2022

Getting Started with Microsoft Teams

Nothing is more powerful and important for an organization to be successful than communication. There are many tools for a business to choose from, such as Zoom or Slack, but in our professional opinion, Microsoft Teams is the ultimate business collaboration tool. Microsoft Teams isn’t just for meetings, calls, and chats; it’s a powerhouse tool that integrates with other productivity tools, like...

Posted on August 01, 2022

5 Trends in Cloud Computing for 2022

Thanks to the mass transition to hybrid or fully remote working models as of late, cloud computing’s popularity has skyrocketed. In fact, a recent study from VentureBeat reported that 69% of businesses attributed their successful pandemic recovery to cloud computing.With cloud computing becoming more of a necessity than an accessory, software providers are working to offer more features and...

Posted on June 29, 2022

Why Cloud Computing is Crucial for FinTech

While cloud computing and services are becoming more and more popular, some industries are hesitant to jump on the bandwagon. Financial technology, or FinTech, is one of them.

Working in FinTech, your #1 goal is to improve and automate the delivery and usage of financial services for banks, equity firms, and other entities within the industry. You work to provide the right technology and process...
Posted on June 09, 2022

4 Major Benefits of Digital Innovation

The last two years have demanded that organizations adapt to new technology (and quickly) to stay afloat. Suddenly, employees couldn't collaborate in the same room or meet with clients in person, and the only solution was to go digital. 

While this transition didn't happen under ideal circumstances, many organizations have seen the benefits firsthand of embracing new technology. Reports show that...

Posted on April 08, 2022

5 Reasons Cloud Computing is Key to Business Success

Has your organization ever suffered from a cyberattack or a hard drive crash resulting in a loss of critical data? The ongoing need for secure systems combined with the surge in digital services puts the cloud at the forefront of an enterprise's digital experience. According to Gartner analysts, cloud revenue is estimated to total $474 billion in 2022, with more than 85% of organizations...

Posted on March 02, 2022

Here's What to Expect from Microsoft in 2022

Last November, Microsoft got the chance to show off some of their newest offerings at the Industry Cloud Battleground Week, hosted by Cloud Wars.Microsoft’s Global Product Marketing Manager, Kees Hertogh, was pleased to discuss the ways that Microsoft Cloud eclipses their competitors by “infus(ing) our cloud with process flows and core business logic that help our customers address their pain...

Posted on January 26, 2022

What You Need to Know About Backup-as-a-Service

Backup as a Service and Data Recovery are two well-known technology solutions for business continuity. Still, they are often overlooked or taken for granted, only being brought to light when it's too late and your data has been compromised. As a result, your data is vulnerable to natural disasters, technology failures, human error, and cyber incidents without a backup plan. Furthermore, without a...

Posted on December 20, 2021

7 Tips to Ensure a Successful Cloud Migration

The traditional standards set for workplaces are changing. According to Gallup, 45% of Americans working full-time jobs are working from home either part-time or entirely. With an increasingly decentralized office IT infrastructure, companies have had to pivot to fit their changing workforce. One of the most popular improvements has been the transition to cloud-based hosting.Cloud platforms allow...

Posted on December 06, 2021

The Workplace of the Future is Remote

The results are in, and remote work is here to stay. According to a Gallup poll, 91% of U.S. workers currently working fully or partially remote hope to continue working remotely after the pandemic. For employers, that means taking the necessary steps to support a fully remote or hybrid workforce. If they don't, they risk losing talent, as 30% of workers say they are highly likely to seek out...

Posted on November 22, 2021

Immutable Backups – The Missing Piece of Your Disaster Recovery Plan

Operating in a digital world comes with the risk of losing everything in a cyber incident. It’s estimated that a ransomware attack takes place every 11 seconds, and our team has observed an increasing number of businesses having their backups targeted in these attacks. So, when bad actors penetrate your environment, how do you go from being a victim of ransomware to a victor of ransomware?

Posted on October 05, 2021

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