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Ascend Blog

The Modern Contact Center — What Does it Really Cost?

There are several platforms that can help your organization create a modern contact center to improve customer satisfaction.  

Posted on December 11, 2020

Are Your Customers Having the Best Possible Experience?

It’s a troubling statistic. Did you know most customers do not believe brands care about their customer experience?

Posted on November 06, 2020

A Tale of Two Contact Centers

What Latency Means for Contact Centers

It’s interesting watching the ways in which different industries, services, and behaviors are impacted as we adapt to life during a pandemic. In a study conducted by the National Institute of Health, which looked at internet usage trends and data in the wake of the COVID-19 pandemic, researchers observed global internet latency as much as 3-4x higher...

Posted on October 23, 2020

Amazon Connect Rapid Deployment, Highly Scalable Contact Center Transformation

What Amazon Connect Means for Your Organization

Amazon Connect is a low-cost, highly scalable contact center platform that is part of the AWS ecosystem. With most organizations facing extreme tests of business continuity plans in a “not if, but when” scenario, our clients are increasingly moving critical customer-facing tools to secure and globally accessible cloud platforms like AWS.

Posted on June 03, 2020

Public Cloud Environments: How to Effectively Manage Costs

Forecast for Clouds with Sun breaks

There are several compelling reasons to move to the cloud. Speed of innovation. The ability to scale quickly.  Production ready services to leverage AI, IoT, natural language processing, etc.  However, for most businesses, it all comes down to costs.

In a previous blog post Moving to the Cloud: Myth Versus Reality, I touched on some misconceptions...

Posted on May 24, 2020

Ascend Technologies Quick, Low-Cost Amazon WorkSpaces Implementation

As many organizations navigate the new normal of having a 100% remote workforce, there are several challenges they face. How do you ensure adherence to corporate policies and norms?  How do ensure your team’s cybersecurity posture is maintained? How do you support remote workers technology problems?

Posted on April 15, 2020

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