--- title: The Ugly Side of Hardware-as-a-Service description: While the idea of not being responsible for, hardware investments might sound appealing, we’ve run into more than one case that shows a darker side to HaaS. image: https://blog.teamascend.com/hubfs/2021%20SF%20Migration/Blog%20Feature%20Images/web-design-1080730_960_720.jpg.png --- [Skip to main content](https://blog.teamascend.com/blog/the-ugly-side-of-hardware-as-a-service#main) [![cropped-Ascend-Technologies\_Vertical\_FullColor\_White](https://blog.teamascend.com/hs-fs/hubfs/Logos/cropped-Ascend-Technologies_Vertical_FullColor_White.png?width=150&height=118&name=cropped-Ascend-Technologies_Vertical_FullColor_White.png) ![cropped-Ascend-Technologies\_Vertical\_FullColor\_White](https://blog.teamascend.com/hs-fs/hubfs/Logos/cropped-Ascend-Technologies_Vertical_FullColor_White.png?width=150&height=118&name=cropped-Ascend-Technologies_Vertical_FullColor_White.png)](https://teamascend.com/) - [Show submenu for Services Services](http://teamascend.com/services/) - 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These kinds of services are billed as ones that continuously keep your software as up-to-date in a world where technology – and threats –change at a rapid pace. Around three years ago, managed service providers noted the success of SaaS and added a similar offering, Hardware-as-a-Service (HaaS). [TechTarget](http://searchitchannel.techtarget.com/definition/Hardware-as-a-Service-in-managed-services) defines Hardware-as-a-Service as “a procurement model that is similar to leasing or licensing. In the hardware-as-a-service model, hardware that belongs to a managed service provider (MSP) is installed at a customer's site. Sometimes the client pays a monthly fee for using the hardware; sometimes its use is incorporated into the MSP's fee structure for installing, monitoring and maintaining the hardware.” The logic for HaaS remains the same as the logic for adopting SaaS; hardware is ancient after a few years, so why bother buying your own? While the idea of not being responsible for, and stuck with, expensive hardware investments might sound appealing, we’ve run into more than one case that shows a darker side to HaaS. ### Where HaaS Can Turn Bad An MSP might include a firewall, Wi-Fi access points, servers and more as part of your service offering. This is great at the start of the contract because you get all the services and features included with the new hardware. However, switching to another IT provider becomes difficult, disruptive and expensive because you don’t actually own the hardware. Often, HaaS contracts come with unfavorable exit or buyout clauses. To the small business owner or manager, these HaaS contracts can be confusing and difficult to understand. Most of the time clients do not know what they got themselves into. MSPs refer to HaaS as keeping them “sticky” with clients, but clients may end up feeling trapped. ### What Can You Do? If you have a HaaS contract and you're thinking about switching IT or MSP providers, it can still be accomplished. Some companies may allow you to keep leasing the equipment from them directly or will help move the contract to a different leasing company. If that doesn’t work and the contract allows, you might consider buying the equipment from the HaaS provider outright. This isn’t ideal, however, as you’ll likely be stuck paying higher prices for older, used equipment. To prevent an unfavorable HaaS situation, we recommend organizations **own all IT hardware either through purchase or direct lease**. Hardware-as-a-Service contacts can appear attractive initially, but prove to be more of a hassle than they are worth.  Due to all the negatives associated with the HaaS, Ascend does not offer it. **Should you currently be under a HaaS Contract, we would be happy to review the terms and provide options. If your outsourced IT contract is expiring soon, we recommend you confirm that you own all of your IT equipment as soon as possible to avoid any surprises.** [Contact us](https://teamascend.com/contact/) **to help you plan your exit to a more transparent partnership.** Written by Nik Vargas ### Table of Contents #### Get Insights Sent to Your Inbox ## Related Articles ![How to Build an AI Governance Framework a Lean IT Team Can Run](https://blog.teamascend.com/hubfs/software-engineers-collaborating-on-code-in-office-2026-09-21-23-15-07-utc.jpg) IT Tips ### [How to Build an AI Governance Framework a Lean IT Team Can Run](https://blog.teamascend.com/blog/ai-governance-framework-for-lean-it-teams-ascend) September 24, 2026 [Read Now ![arrow](https://blog.teamascend.com/hubfs/SVG%20(2).svg)](https://blog.teamascend.com/blog/ai-governance-framework-for-lean-it-teams-ascend) ![How to Choose the Right Salesforce Products for Your Business](https://blog.teamascend.com/hubfs/AdobeStock_1458786464.jpeg) IT Tips ### [How to Choose the Right Salesforce Products for Your Business](https://blog.teamascend.com/blog/how-to-choose-the-right-salesforce-products-for-your-business) September 22, 2026 [Read Now ![arrow](https://blog.teamascend.com/hubfs/SVG%20(2).svg)](https://blog.teamascend.com/blog/how-to-choose-the-right-salesforce-products-for-your-business) ![What Is Shadow AI, and Why Is It a Compliance Risk Right Now?](https://blog.teamascend.com/hubfs/woman-working-from-home-at-desk-with-laptop-2026-03-13-01-57-07-utc.jpg) IT Tips ### [What Is Shadow AI, and Why Is It a Compliance Risk Right Now?](https://blog.teamascend.com/blog/shadow-ai-compliance-risk-regulated-industries) September 17, 2026 [Read Now ![arrow](https://blog.teamascend.com/hubfs/SVG%20(2).svg)](https://blog.teamascend.com/blog/shadow-ai-compliance-risk-regulated-industries) [![Ascend Technologies](https://blog.teamascend.com/hs-fs/hubfs/Logos/Ascend/Ascend%20Technologies_Horizontal_FullColor_White.png?width=200&height=107&name=Ascend%20Technologies_Horizontal_FullColor_White.png)](https://teamascend.com/) Contact 833-639-2285 - - - - - - Company - [About](https://teamascend.com/about/) - [Services](https://teamascend.com/services/) - [Testimonials](https://teamascend.com/client-success-stories/) - [Partner With Us](https://teamascend.com/about/partner-with-us/) - [Resources](https://teamascend.com/resources/) - [Contact](https://teamascend.com/contact/) - [Careers](https://teamascend.com/careers/) - Services - [IT Consulting](https://teamascend.com/services/strategic-consulting/) - [Cybersecurity](https://teamascend.com/services/cybersecurity/) - [IT Infrastructure](https://teamascend.com/services/infrastructure/) - [Cloud](https://teamascend.com/services/cloud-computing/) - [24/7 Support Desk](https://teamascend.com/services/infrastructure/support-desk/) - [Microsoft Services](https://teamascend.com/services/microsoft-365/) - [Salesforce Services](https://teamascend.com/salesforce-services/) - [HubSpot Services](https://teamascend.com/services/hubspot-services/) - [App Development](https://teamascend.com/services/application-development/) ### Empowering Technology. 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