--- title: Salesforce Winter '25 Release description: It’s time for the Summer '24 Salesforce Release to make its debut! 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[24/7 Client Services](https://portal-ascend.okta.com/) [24/7 Client Services](https://portal-ascend.okta.com/) Salesforce, Salesforce Release Notes # Salesforce Winter '25 Release ![Default Author](https://blog.teamascend.com/hubfs/Logos/Ascend/Ascend%20Technologies_Vertical_Blue.png) TEAM ASCEND September 11, 2024 - [![LinkedIn](https://blog.teamascend.com/hubfs/LinkedIn-color%20(1).svg)](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fblog.teamascend.com%2Fblog%2Fsalesforce-winter-25-release) - [![Facebook](https://blog.teamascend.com/hubfs/Group%203%20(1).svg)](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fblog.teamascend.com%2Fblog%2Fsalesforce-winter-25-release) - [![Email](https://blog.teamascend.com/hubfs/Group%20427320686.svg)](mailto:?subject=%3Cspan+id%3D%22hs_cos_wrapper_name%22+class%3D%22hs_cos_wrapper+hs_cos_wrapper_meta_field+hs_cos_wrapper_type_text%22+style%3D%22%22+data-hs-cos-general-type%3D%22meta_field%22+data-hs-cos-type%3D%22text%22+%3ESalesforce+Winter+%2725+Release%3C%2Fspan%3E&body=https%3A%2F%2Fblog.teamascend.com%2Fblog%2Fsalesforce-winter-25-release) ![](https://blog.teamascend.com/hubfs/Untitled%20design%20(5)-1.png) It may seem too soon to talk about winter, but with the [Winter '25 Salesforce release](https://www.salesforce.com/products/innovation/winter-25-release/) arriving early, it's the perfect time to start planning for the season ahead. This release is packed with powerful new features that are set to transform your Salesforce experience long before the winter chill sets in. Join us as we dive into our top 5 favorite features that are sure to make a lasting impact. Let’s explore how these early gifts from Salesforce can help you stay ahead all season long!  [![Salesforce Winter '25 Release](https://blog.teamascend.com/hs-fs/hubfs/Untitled%20design%20(4)-2-1.png?width=760&height=478&name=Untitled%20design%20(4)-2-1.png)](https://www.salesforce.com/products/innovation/winter-25-release/)[Source: Salesforce](https://www.salesforce.com/products/innovation/winter-25-release/) ## 1. Salesforce Platform Login License  The new Salesforce platform login license allows you to assign custom apps built on the platform to internal users without the requirement to buy a seat-based license. This structure allows for pay-per-login, making it ideal for users who only require occasional access to Salesforce data. With this more flexible approach, businesses can expand their Salesforce usage across all departments without incurring unnecessary costs. **The Benefit: Provides a cost-effective solution for occasional users, allowing easy access to Salesforce data.** ## 2\. Einstein Copilot for Sales Einstein Copilot now includes more targeted topics that help sellers carry out essential sales activities more efficiently. These new topics—such as managing deals, closing sales, communicating with customers, and forecasting revenue—are designed to offer sellers relevant insights during conversations.  Additionally, Copilot can now streamline the meeting booking process by generating an email with three proposed meeting times in one action. Customers can select their preferred slot via a webpage, instantly coordinating with the sender's calendar. This automation simplifies scheduling, boosting productivity for sales teams. **The Benefit: Frees up sellers’ time by automating tasks, allowing them to focus more on relationship-building and closing deals.** ## 3. Field Service Einstein Field Service Einstein has two new features for service appointments: daily summaries of service appointments requiring immediate attention and top cancellation reason summaries. Dispatchers can easily visualize and resolve appointments with rule violations, overlaps, SLA risks, or emergencies in the dispatcher console. Reviewing trends in appointment cancellations allows service teams to implement effective solutions to increase appointment retention rates. With these features, service teams can resolve appointments more efficiently and improve overall performance. **The Benefit: Leverages AI to increase the number of completed service appointments, boosting field service team efficiency.** **![Field Service Einstein](https://blog.teamascend.com/hs-fs/hubfs/Field%20Service%20Einstein-1.png?width=800&height=356&name=Field%20Service%20Einstein-1.png)**[*Source: Salesforce*](https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_252_einstein_daily_summary.htm&release=252&type=5) ## 4\. Salesforce Mobile Gone are the days of having to log into a desktop device to respond to customer support messages in the service console. With Salesforce mobile, service agents can now resolve customer cases by leveraging in-app messaging directly from the Salesforce mobile application.  This update allows for faster, more flexible communication, ensuring that cases can be handled from anywhere, at any time. Whether on-site or working remotely, agents are equipped to resolve issues swiftly and maintain high levels of customer service. **The Benefit: Modernizes the tools available to service agents with mobile messaging, enabling them to resolve cases effectively from anywhere.**   ## **5. Einstein Case Management** Einstein Case Management provides real-time insights to help service agents better prioritize and manage their cases. By analyzing urgency, customer score, status, and service level agreements, agents can efficiently handle their caseloads. Additionally, the new flag-to-supervisor flow allows agents to escalate complex cases directly from the Einstein dashboard, ensuring that high-priority issues are addressed promptly. **The Benefit: Combines analytic dashboards with the service console, transforming the way service agents manage their daily case workload.** **![Einstein Case Management](https://blog.teamascend.com/hs-fs/hubfs/Einstein%20Case%20Management.png?width=800&height=669&name=Einstein%20Case%20Management.png)** [Source: Salesforce](https://help.salesforce.com/s/articleView?id=release-notes.rn_service_intelligence_einstein_case.htm&release=252&type=5) ## Embrace the Salesforce Winter '25 Release Before the Chill Sets In Even though winter feels far off, the Winter '25 Release is already delivering some seriously cool features. From Salesforce Mobile to Einstein Case Management, these top 5 picks are just a taste of what’s to come. Now’s the time to embrace these updates and get your Salesforce instance winter-ready. Want to explore the Winter '25 Salesforce release in more detail? Contact us today, and let our team of experts guide you through the latest innovations, ensuring you're prepared well before winter arrives. Connect with us on [LinkedIn](https://www.linkedin.com/company/teamascend/), [X](https://twitter.com/TeamAscendTech), and [Facebook](https://www.facebook.com/ascendtechnologiesllc), or [schedule a consultation](https://teamascend.com/contact/) for personalized insights and assistance with your Salesforce platform. For a detailed run-down of the Winter ’25 Release, check out the [Release Notes](https://help.salesforce.com/s/articleView?id=release-notes.salesforce_release_notes.htm&release=252&type=5).  *Written by [Tom Palaia](https://www.linkedin.com/in/thomas-palaia/), Salesforce Sales Engineer * ![CTA Draft](https://blog.teamascend.com/hs-fs/hubfs/CTA%20Draft.png?width=1214&height=304&name=CTA%20Draft.png)   ### Table of Contents #### Get Insights Sent to Your Inbox ## Related Articles ![How to Build an AI Governance Framework a Lean IT Team Can Run](https://blog.teamascend.com/hubfs/software-engineers-collaborating-on-code-in-office-2026-09-21-23-15-07-utc.jpg) Salesforce, Salesforce Release Notes ### [How to Build an AI Governance Framework a Lean IT Team Can Run](https://blog.teamascend.com/blog/ai-governance-framework-for-lean-it-teams-ascend) September 24, 2026 [Read Now ![arrow](https://blog.teamascend.com/hubfs/SVG%20(2).svg)](https://blog.teamascend.com/blog/ai-governance-framework-for-lean-it-teams-ascend) ![How to Choose the Right Salesforce Products for Your Business](https://blog.teamascend.com/hubfs/AdobeStock_1458786464.jpeg) Salesforce, Salesforce Release Notes ### [How to Choose the Right Salesforce Products for Your Business](https://blog.teamascend.com/blog/how-to-choose-the-right-salesforce-products-for-your-business) September 22, 2026 [Read Now ![arrow](https://blog.teamascend.com/hubfs/SVG%20(2).svg)](https://blog.teamascend.com/blog/how-to-choose-the-right-salesforce-products-for-your-business) ![What Is Shadow AI, and Why Is It a Compliance Risk Right Now?](https://blog.teamascend.com/hubfs/woman-working-from-home-at-desk-with-laptop-2026-03-13-01-57-07-utc.jpg) Salesforce, Salesforce Release Notes ### [What Is Shadow AI, and Why Is It a Compliance Risk Right Now?](https://blog.teamascend.com/blog/shadow-ai-compliance-risk-regulated-industries) September 17, 2026 [Read Now ![arrow](https://blog.teamascend.com/hubfs/SVG%20(2).svg)](https://blog.teamascend.com/blog/shadow-ai-compliance-risk-regulated-industries) [![Ascend Technologies](https://blog.teamascend.com/hs-fs/hubfs/Logos/Ascend/Ascend%20Technologies_Horizontal_FullColor_White.png?width=200&height=107&name=Ascend%20Technologies_Horizontal_FullColor_White.png)](https://teamascend.com/) Contact 833-639-2285 - - - - - - Company - [About](https://teamascend.com/about/) - [Services](https://teamascend.com/services/) - [Testimonials](https://teamascend.com/client-success-stories/) - [Partner With Us](https://teamascend.com/about/partner-with-us/) - [Resources](https://teamascend.com/resources/) - [Contact](https://teamascend.com/contact/) - [Careers](https://teamascend.com/careers/) - Services - [IT Consulting](https://teamascend.com/services/strategic-consulting/) - [Cybersecurity](https://teamascend.com/services/cybersecurity/) - [IT Infrastructure](https://teamascend.com/services/infrastructure/) - [Cloud](https://teamascend.com/services/cloud-computing/) - [24/7 Support Desk](https://teamascend.com/services/infrastructure/support-desk/) - [Microsoft Services](https://teamascend.com/services/microsoft-365/) - [Salesforce Services](https://teamascend.com/salesforce-services/) - [HubSpot Services](https://teamascend.com/services/hubspot-services/) - [App Development](https://teamascend.com/services/application-development/) ### Empowering Technology. Powered by People. Technology is critical to businesses across all industries. Today's technology must be smart, reliable, adaptable, and secure. At Ascend Technologies, we deliver solutions at the highest level, from cloud computing to proactive cybersecurity strategies to Salesforce excellence. And the team? As impressive as the tech. Our practical support is focused on one thing: your success. Let's see what we can do together. [Contact Us](https://teamascend.com/contact/) ©2026 Ascend Technologies, LLC, All Rights Reserved | [Privacy Policy](https://teamascend.com/privacy-policy/) ```json { "@context" : "https://schema.org", "@type" : "WebPage", "breadcrumb" : { "@type" : "BreadcrumbList", "itemListElement" : [ { "@type" : "ListItem", "item" : "https://blog.teamascend.com", "name" : "Home", "position" : 1 } ] }, "dateModified" : "2024-09-11T14🇲🇲05", "description" : "It’s time for the Summer '24 Salesforce Release to make its debut! 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